Shipping and Return Policies

SHIPPING AND PROCESSING

Processing Time:

• Orders of in-stock products are typically processed and shipped within 3-5 business days after payment confirmation. This may vary during peak seasons.
• For Pre-orders and customized products, please allow 10 to 15 business days of processing time after payment confirmation.

• We offer various shipping methods, including standard and expedited options such as USPS, UPS and Fedex . The available choices will be presented during the checkout process.

• Shipping costs are calculated based on the destination and the selected shipping method. The total shipping cost will be displayed at checkout before completing the order.

• We may offer free standard shipping for orders over a specified amount. Check our website or promotions for current free shipping thresholds.

• We offer international shipping to select countries. International shipping costs and delivery times vary based on the destination.
• International customers are responsible for any customs duties or taxes imposed by their country. Check with local authorities for information on potential additional charges.

• Once your order is shipped, a confirmation email with a tracking number will be sent. Use this tracking number to monitor the delivery status.

• While we strive to meet estimated delivery times, occasional delays may occur due to unforeseen circumstances, such as weather conditions or customs processes.

• Customers are responsible for providing accurate shipping information. Incomplete or incorrect addresses may result in delivery delays or additional charges for reshipment.

• If your package is lost or stolen, please contact our customer support, and we will assist you in resolving the issue. We recommend checking with neighbors or local carriers first.

• We currently do not support shipping to multiple addresses within a single order. Place separate orders for different shipping addresses.

• During holiday seasons, shipping times may be longer than usual. Plan accordingly and place orders in advance to ensure timely delivery.

• Some products may have shipping restrictions due to regulations or carrier limitations. Check the product description for any specific shipping restrictions.

• For any shipping-related inquiries or concerns, please contact our customer support team.

RETURNS AND EXCHANGE

Eligibility for Returns and Exchanges:

• Due to the sensitive nature of our products and Global health concerns, ALL SALES ARE FINAL and NO REFUND or EXCHANGE are allowed. We encourage our customers to carefully pay attention to the details order.
• In case  our team send the wrong item to you , we may accept returns after diligent investigation.

• In the case of a an incorrect item sent, contact customer support immediately for resolution via email at tchuintchuinshop@gmail.com or phone at 405-227-0380 to initiate the return process.
• We may arrange for a return label and cover the return shipping costs.
• A store credit will be provided to qualifying returned items and they must meet all the requirements at inspection by our Team.
• Products must be unused, not combed, washed, cut or altered in any ways, they must be in their original packaging, and with all tags attached.
• Returns  are accepted within 7 days from the date the order is marked as delivered from the tracking order.

• Once we receive the returned item, our team will inspect it.
• Approved returns will receive a store credit within 5 business days.

• Refunds will be issued to a Store Credit within 5 business days.
• Please note that Store Credit or Gift cards can not be redeemed as Cash.

• Certain items, such as personalized wigs or colors, are non-returnable.
• Gift cards are also non-refundable.

• If you wish to cancel an order, contact us as soon as possible. Once an order is shipped, it cannot be canceled.

• We reserve the right to modify our return and exchange policy at any time. Check our website for the latest updates.

By making a purchase on our website, you agree to abide by this return and exchange policy. If you have any questions, feel free to contact our customer support team.